Workspaces are the backbone of every conversation on the Ruut platform. They make it easy to create the environment you need to handle customer requests, complaints, and follow-ups.
Currently, there are about eight Workspaces, and we will dive into each one briefly.
Website 🛜
The website workspace is the most popular because it seamlessly integrates with web applications built using any popular programming language. With the website workspace, you can easily receive customer requests from your website, mobile app, web app, or even WordPress. Setting it up is straightforward. See how to set up a website workspace here.
Messenger 💬
The messenger workspace allows you to connect any Meta suite application, from Instagram to Facebook Messenger, to the Ruut workspace. This integration enables you to receive customer complaints from any Meta suite directly into your Ruut dashboard, providing a holistic view of your business activities in one dashboard.
Email 📧
The email workspace lets you configure your email to receive customer requests and engagement via email. You can interact with your customers directly on your Ruut dashboard, sending and receiving emails with attachments just like a regular email client.
WhatsApp 📲
For businesses with a WhatsApp account, we have set up the WhatsApp channel to allow easy communication with customers who prefer WhatsApp as their primary communication tool. Integrate your business WhatsApp account with the Ruut workspace for seamless interactions.
Line ☎️
For businesses using Line for communication, setting up the Line workspace on Ruut provides easy access to communicate with your customers. All requests that come through Line will be managed effortlessly on your Ruut dashboard.
Telegram ☎
With Telegram, once you set up your bot, every conversation on the bot will reflect on your Ruut dashboard for easy access and communication. Setting up the Telegram workspace is simple and efficient.
API Channel 🔩
The API channel is perfect for those who want to use Ruut APIs to initiate conversations within their own systems rather than using the dashboard for communication. Whether you build your own customer interface or use the Ruut dashboard to handle customer requests and complaints, this workspace offers flexibility and seamless integration.
SMS 📬
The SMS workspace allows you to connect to any service of your choice, such as Twilio or Bandwidth. After connecting your SMS workspace to Ruut, you can easily manage and send campaigns through SMS, which will be delivered via your preferred channel.