Home Customer Support Learnings How to Integrate Zoho Mail with Ruut Chat via IMAP

How to Integrate Zoho Mail with Ruut Chat via IMAP

Last updated on May 27, 2025

Integrating your Zoho Mail account with Ruut Chat, a customer communication platform, allows you to manage customer emails seamlessly within your unified inbox. Before connecting Zoho Mail to Ruut Chat using IMAP, ensure IMAP access is enabled in your Zoho Mail account. This guide walks you through the integration process with clear steps, visuals, and video support.

✅ Step 1: Enable IMAP Access in Zoho Mail

IMAP access is disabled by default in Zoho Mail. Follow the steps below to enable it:

  1. Log in to your Zoho Mail account.

  2. Click the Settings (gear icon) in the top-right corner.

  3. Go to Mail Accounts.

  4. Select your primary email address.

  5. Scroll to the IMAP section.

  6. Check the box labeled IMAP Access.

  7. (Optional) Enable:

    • Auto-Expunge Emails

    • Include Archived Emails

    • Folder configuration settings

  8. Click Save.

IMAP access
Zoho IMAP Settings

✅ Step 2: Gather IMAP & SMTP Server Details

Use the following settings for Zoho IMAP and SMTP when connecting to Ruut Chat:

Setting Personal Zoho Mail Organization Zoho Mail

IMAP Server imap.zoho.com imappro.zoho.com
Port 993 993

SSL Yes Yes

Username your Zoho email address your domain-based Zoho email

✅ Step 3: Add Zoho Mail as an Email Channel in Ruut Chat

  1. Open your Ruut Chat dashboard.

  2. Navigate to: Settings → Inboxes → Add Inbox.

  3. Choose the Email channel.

  4. Enter a name (e.g., “Support Email”).

  5. Enable IMAP in the config tab.

  6. Input the IMAP details:

    • Server: imap.zoho.com or imappro.zoho.com

    • Port: 993

    • Username: Your Zoho email address

    • Password: Your Zoho password or app-specific password (if 2FA enabled)

  7. Input SMTP details.

  8. Test the connection by sending a test email and verifying it appears in Ruut Chat.

🔧 Troubleshooting & Notes

  • 2FA Users: Use an application-specific password for IMAP access.

  • Admin Permission: Org users may need admin rights to enable IMAP.

  • Free Plan Limits: Some free Zoho accounts may lack IMAP access.

  • Archived Email: Enable "Include Archived Emails" to sync them in Ruut Chat.

📋 Summary

Step Action

Enable IMAP in Zoho Settings → Mail Accounts → IMAP Access → Save

Gather Server Info Refer to IMAP/SMTP table above

Configure Ruut Chat Settings → Inboxes → Add Email → Input credentials

Test Integration Verify email flow via test messages in Ruut Chat

By following this guide, you can integrate your Zoho Mail inbox with Ruut Chat and streamline email communications within your support workflows.