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Integrating your Zoho Mail account with **Ruut Chat**, a customer communication platform, allows you to manage customer emails seamlessly within your unified inbox. Before connecting Zoho Mail to Ruut Chat using IMAP, ensure IMAP access is enabled in your Zoho Mail account. This guide walks you through the integration process with clear steps, visuals, and video support.

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## ✅ Step 1: Enable IMAP Access in Zoho Mail

IMAP access is **disabled by default** in Zoho Mail. Follow the steps below to enable it:

1. Log in to your Zoho Mail account.

2. Click the **Settings** (gear icon) in the top-right corner.

3. Go to **Mail Accounts**.

4. Select your **primary email address**.

5. Scroll to the **IMAP** section.

6. Check the box labeled **IMAP Access**.

7. (Optional) Enable:

   * Auto-Expunge Emails

   * Include Archived Emails

   * Folder configuration settings

8. Click **Save**.

![IMAP access](https://www.zohowebstatic.com/sites/zweb/images/mail/help/imap_access1.jpg "IMAP access")  
![Zoho IMAP Settings](https://www.zoho.com/mail/help/images/imap-access.png)

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## ✅ Step 2: Gather IMAP & SMTP Server Details

Use the following settings for Zoho IMAP and SMTP when connecting to Ruut Chat:

**Setting                    Personal Zoho Mail                  Organization Zoho Mail**

**IMAP Server**         [imap.zoho.com](http://imap.zoho.com)                                    [imappro.zoho.com](http://imappro.zoho.com)  
**Port**                          993                                                          993

**SSL**                           Yes                                                           Yes

**Username**              your Zoho email address                   your domain-based Zoho email

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## ✅ Step 3: Add Zoho Mail as an Email Channel in Ruut Chat

1. Open your **Ruut Chat** dashboard.

2. Navigate to: **Settings → Inboxes → Add Inbox**.

3. Choose the **Email** channel.

4. Enter a name (e.g., “Support Email”).

5. Enable **IMAP** in the config tab.

6. Input the IMAP details:

   * Server: `imap.zoho.com` or `imappro.zoho.com`

   * Port: `993`

   * Username: Your Zoho email address

   * Password: Your Zoho password or app-specific password (if 2FA enabled)

7. Input SMTP details.

8. **Test the connection** by sending a test email and verifying it appears in Ruut Chat.

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## 🔧 Troubleshooting & Notes

* **2FA Users**: Use an *application-specific password* for IMAP access.

* **Admin Permission**: Org users may need admin rights to enable IMAP.

* **Free Plan Limits**: Some free Zoho accounts may lack IMAP access.

* **Archived Email**: Enable "Include Archived Emails" to sync them in Ruut Chat.

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## 📋 Summary

**Step**                                                                   **Action**

Enable IMAP in Zoho                                   Settings → Mail Accounts → IMAP Access → Save

Gather Server Info                                        Refer to IMAP/SMTP table above

Configure Ruut Chat                                   Settings → Inboxes → Add Email → Input credentials

Test Integration                                             Verify email flow via test messages in Ruut Chat

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By following this guide, you can integrate your Zoho Mail inbox with **Ruut Chat** and streamline email communications within your support workflows.