If you're a business or support agent using Ruut, integrating your Telegram channel can help you engage with customers more efficiently through a single unified dashboard. This guide walks you through the step-by-step process of setting up a Telegram channel on the Ruut platform.
What You Need Before You Start
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A Telegram Account
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A Telegram Bot (created via BotFather)
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Ruut Admin Access
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Channel Admin Permissions (if linking a Telegram Channel)
Step-by-Step Guide
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Step 1:
Create a Telegram Bot -
Open Telegram and search for @BotFather.
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Start a chat and use the /newbot command.
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Follow the prompts to:
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Name your bot.
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Set a unique username ending with bot (e.g., RuutSupportBot).
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BotFather will give you a token. Copy this token; you'll need it in Ruut.
Step 2:
Add the Bot to Your Telegram Channel (If using a Channel)
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Go to your Telegram channel.
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Tap Channel Info → Administrators → Add Admin.
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Search for your bot (e.g., @RuutSupportBot) and add it as an admin.
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Grant at least these permissions:
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Post messages
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Edit messages
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Delete messages (optional)
Step 3:
Log in to Your Ruut Dashboard
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Visit https://app.ruut.chat/app/login and log in with your admin account.
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Go to Settings > Channels.
Step 4: Add Telegram as a Channel
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Click “Add Channel” and select Telegram.
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Paste the Bot Token you got from BotFather.
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(If you're connecting a Telegram group or channel) Enter the channel/group username.
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Click "Connect".
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Ruut will validate the token and link the bot to your workspace.
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Test Your Bot
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Send a message from a personal Telegram account to your bot. It should appear in your Ruut inbox. You can now reply to customers from Telegram directly within Ruut!
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Tips for Smooth Operation
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Make sure your bot remains an admin in the channel.
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If connecting a group, users must interact with the bot once before Ruut can see their messages.
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Use auto-routing and tags in Ruut to manage incoming Telegram messages efficiently.