Ruut’s Help Center is a powerful self-service tool that empowers your customers to find answers on their own, reducing ticket volume and improving customer satisfaction. In just a few steps, you can publish a branded, searchable knowledge base that integrates smoothly with your support system.
Benefits of Using Ruut’s Help Center
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24/7 Self-Service Access: Your customers can get instant answers to common questions without waiting for a human response.
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Reduces Repetitive Tickets: Solve recurring queries once, and free up your agents to handle more complex issues.
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Easy to Update & Manage: You can quickly add, edit, or organize articles based on trending issues or product updates.
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SEO-Friendly: Ruut’s Help Center pages are optimized for search engines, helping customers discover answers even via Google.
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Full Branded Experience: Customize the look and feel of your help center to match your company branding.
Step-by-Step: Setting Up Your Help Center on Ruut
Step 1: Log Into Your Ruut Admin Dashboard
Go to app.ruut.ai and log in with your credentials.
Step 2: Navigate to the Help Center Settings
Click on “Settings” in the sidebar.
Select “Help Center” from the list of features.
Step 3: Customize Your Help Center Branding
Upload your logo
Set your brand colors and favicon
Choose your URL (e.g., support.yourcompany.com or a Ruut subdomain)
Step 4: Create Your Categories and Articles
Click “New Category” to create topics like:
Getting Started
Billing & Payments
Technical Issues
Inside each category, click “Add Article”:
Write helpful content with images, links, or videos
Use keywords and clear titles to improve searchability
Save as Draft or Publish immediately
Step 5: Control Visibility & Access
You can make articles:
Public (available to everyone)
Private (for logged-in users only)
Helpful if you want to create internal docs for your team as well
Step 6: Preview and Publish
Click “Preview” to see what your Help Center will look like.
When you’re ready, hit “Publish”
Pro Tips for Success
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Start with FAQs: Use past support tickets to identify top questions.
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Keep it updated: Make sure you revise articles when product features change.
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Link Help Center in your chatbot & auto-replies to reduce inbound ticket load.
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Track usage: Use Ruut’s analytics to see which articles get the most views or lead to fewer tickets.
Setting up a Help Center on Ruut is one of the easiest ways to scale your support team, offer better customer experiences, and save operational costs. It's not just a feature, it's a strategic support upgrade.