Ruut’s Help Center is a powerful self-service tool that empowers your customers to find answers on their own, reducing ticket volume and improving customer satisfaction. In just a few steps, you can publish a branded, searchable knowledge base that integrates smoothly with your support system.

Benefits of Using Ruut’s Help Center

* **24/7 Self-Service Access**: Your customers can get instant answers to common questions without waiting for a human response.

* **Reduces Repetitive Tickets:** Solve recurring queries once, and free up your agents to handle more complex issues.

* **Easy to Update & Manage:** You can quickly add, edit, or organize articles based on trending issues or product updates.

* **SEO-Friendly:** Ruut’s Help Center pages are optimized for search engines, helping customers discover answers even via Google.

* **Full Branded Experience:** Customize the look and feel of your help center to match your company branding.

**Step-by-Step: Setting Up Your Help Center on Ruut**

**Step 1**: Log Into Your Ruut Admin Dashboard

Go to [app.ruut.chat](https://app.ruut.chat/) and log in with your credentials.

**Step 2:** Navigate to the Help Center Settings\
Click on “Settings” in the sidebar.\
Select “Help Center” from the list of features.

**Step 3:** Customize Your Help Center Branding\
Upload your logo\
Set your brand colors and favicon\
Choose your URL (e.g., [support.yourcompany.com](http://support.yourcompany.com) or a Ruut subdomain)

**Step 4:** Create Your Categories and Articles\
Click “New Category” to create topics like:

* Getting Started

* Billing & Payments

* Technical Issues\
  Inside each category, click “Add Article”:\
  Write helpful content with images, links, or videos\
  Use keywords and clear titles to improve searchability\
  Save as Draft or Publish immediately

**Step 5:** Control Visibility & Access\
You can make articles:\
Public (available to everyone)\
Private (for logged-in users only)\
Helpful if you want to create internal docs for your team as well

**Step 6:** Preview and Publish\
Click “Preview” to see what your Help Center will look like.\
When you’re ready, hit “Publish”

**Pro Tips for Success**

* **Start with FAQs:** Use past support tickets to identify top questions.

* **Keep it updated:** Make sure you revise articles when product features change.

* Link Help Center in your chatbot & auto-replies to reduce inbound ticket load.

* **Track usage:** Use Ruut’s analytics to see which articles get the most views or lead to fewer tickets.

  \
  Setting up a Help Center on Ruut is one of the easiest ways to scale your support team, offer better customer experiences, and save operational costs. It's not just a feature, it's a strategic support upgrade.