API capabilities
| Workflow | API |
| Discover connected inboxes and capabilities | Connections |
| Create, find, and update contacts | Contacts |
| Associate channel addresses | Contact identities |
| Start, list, read, resolve, and snooze conversations | Conversations |
| Send text, images, documents, audio, and video | Messages and media |
| Read delivery state and existing attachments | Messages and media |
| Transfer response ownership | Handoffs |
| Read and create internal notes | Notes |
| Start, read, control, and record voice calls | Calling |
| Authenticate customer chat | Contact sessions and customer messages |
| Subscribe to signed events, inspect attempts, replay failures, rotate secrets | Webhook endpoints and deliveries |
| Issue narrower credentials and revoke access | Applications and API keys |
Service keys are explicitly scoped to inboxes and permissions. The administrator console is Settings → Developers. All public endpoints use
/api/v2; the support app continues using its existing endpoints.Connection capabilities describe the content and initiation behavior of the installed adapter. Provider credentials, reply windows, recipient permissions, and attachment restrictions apply to each send. Live voice calls use the calling resources and Ruut Voice media transport. Sandbox isolation and video sessions are separate capabilities.